About Us

We are a Peruvian company founded in 1988. We provide BPO services and solutions for digital payments and security in the banking, telecommunications, commerce, and government sectors. Our well established foundations, our high-quality technological solutions and services, and our commitment to our clients, has allowed us to grow in national and international markets, primarily in the Andean region.

Our team’s expertise, along with constant research and development, has allowed us to provide innovative solutions for digital payments. We provide solutions with a high level of security, authentication, and integration, that are designed to handle large volumes of information with excellent reliability. Additionally, we also provide competitive BPO services that comply with quality standards required by the industry. We are proud to manage our company with the highest quality standards available in the market. We are ISO 9001 certified (international quality certification), in its 2015 version. These apply to the production, administrative and commercialization processes of our software products and services. Additionally, we are ISO 27001:2013 certified, corresponding to Information Security, and ISO 22301:2019 certified, regarding Business Continuity. Thus, we have a management system ensuring quality, security, continuity, and continuous improvement to meet the most demanding international standards.



Innovate digital payments with specialized ICT solutions and services to incentivize financial inclusion and democratize financial services.


To be a leading company in digital payments and financial services in Latin America, with simple, safe and reliable solutions that make people’s lives easier.

Quality politics

Our quality frameworks aim to:
● Satisfy our clients by providing solutions and services with digital payments that are safe, reliable, and highly available.
● Provide customer support with a team with high expertise.
● Constantly seek technological innovation in our products and the continuous improvement of our processes.
● Comply with regulations and required standards.


● Be a good person: Honesty and integrity are key to who we are. We value diversity and act kindly with others inside and outside the working environment.
● Pursue Excellence: We seek to achieve the extraordinary and provide excellent results.
● Innovate: We look for new ways to complete our tasks, and we do not settle for the status quo.
● Transparency: We openly express our ideas without the fear of being wrong. We believe honesty and trust lead to progress.
● Commitment: We make sure we achieve our established goals.



  • Develop products and services in accordance with the regulations and standards of the Information Security Management System (ISMS) related to the legal area, contractual and our lineaments.
  • Ensure that this policy is compatible and aligned to the vision and mission of Novatronic.
  • Ensure that the controls implemented are consistent with the structure of the information technology and information security risks (IS) of Novatronic.


In order to implement the Information Security Management System (ISMS), the following commitments must be considered:

  • Implement the ISMS model taking into account the risk assessments, as well as the legal, technical and economic considerations of Novatronic.
  • Implement Policies, Specific Policies, Procedures, Characterizations and/or Instruction of IS oriented to the good practices for the safe handling of information at the level of processes, people and technology.
  • Ensure that the inventory of assets is updated periodically and implement security controls considering the risks in cyberspace.
  • Assure compliance of the permanent training and awareness programs on IS matters and demands of our clients.
  • Guarantee the correct compliance of periodic audits of the security controls and the good practices related to the IS that impact the business.


The Business Continuity Management System (BCMS) based on ISO 22301 allows us to guarantee the following commitments in the event of a disruptive event:

  • To provide a framework to establish a strategy to manage the company’s recovery from a disruptive event.
  • To consider the principles of flexibility, understanding and support as part of the strategy to tackle complicated challenges.
  • To promote the recovery of the company after a disruptive event and to involve the whole company for the fulfillment of its objectives through the leadership of the High Management.
  • Meet the requirements set forth in ISO 22301, as well as ethical and sustainable aspects of the organization’s activities.
  • Ensure proper compliance of audits in relation to Business Continuity.
  • The BCMS revolves around the principle of continuous improvement.


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