About Us
We are a Peruvian company founded in 1988, specialized in BPO solutions and services for digital payments and security in the banking, telecommunications, commerce, government, among other sectors. Our team of experts is continuously engaged in research and development. In addition, we have the ISO 9001 international quality certificate in its 2015 version for all production and sales processes of BPO software and service products. We also have management systems aimed at information security and business continuity, which allow us to ensure operational efficiency, data protection and the availability of our services.
Mission
Vision
Quality politics
Values
2) Responsibility - Assume commitments and answer for results, both positive and negative.
3) Excellence - Seek continuous improvement and high quality standards in products, services and processes.
4) Innovation – Encourage creativity and be open to change to generate new and effective solutions.
5) Teamwork – Collaborate with respect, trust, and mutual support to achieve common goals.
6) Customer orientation - Put the customer at the center of all decisions and seek their constant satisfaction.
7) Respect – Valuing the diversity of people, ideas, and cultures inside and outside the organization.
8) Sustainability and Social Commitment: Operate responsibly with the environment, society and future generations.
Actively contributing to community well-being and social development.
INFORMATION SECURITY GENERAL POLICY
GENERAL OBJECTIVES
- Develop products and services in accordance with the regulations and standards of the Information Security Management System (ISMS) related to the legal area, contractual and our lineaments.
- Ensure that this policy is compatible and aligned to the vision and mission of Novatronic.
- Ensure that the controls implemented are consistent with the structure of the information technology and information security risks (IS) of Novatronic.
SPECIFIC OBJECTIVES
In order to implement the Information Security Management System (ISMS), the following commitments must be considered:
- Implement the ISMS model taking into account the risk assessments, as well as the legal, technical and economic considerations of Novatronic.
- Implement Policies, Specific Policies, Procedures, Characterizations and/or Instruction of IS oriented to the good practices for the safe handling of information at the level of processes, people and technology.
- Ensure that the inventory of assets is updated periodically and implement security controls considering the risks in cyberspace.
- Assure compliance of the permanent training and awareness programs on IS matters and demands of our clients.
- Guarantee the correct compliance of periodic audits of the security controls and the good practices related to the IS that impact the business.
BUSINESS CONTINUITY POLICY
The Business Continuity Management System (BCMS) based on the ISO 22301 standard allows us to ensure the following commitments in the event of a disruptive incident:
• Establish a structured framework to ensure the achievement of business continuity objectives and define the appropriate strategy to efficiently manage the company’s recovery from disruptive events, minimizing downtime.
• Promote the company’s recovery in the face of a disruptive event and engage the entire organization in meeting its objectives through the leadership of Senior Management.
• Ensure compliance with the requirements set by the ISO/IEC 22301:2019 standard, as well as contractual commitments, legal and regulatory requirements, and meet the needs and expectations of stakeholders.
• Foster continuous improvement of the Business Continuity Management System through collaboration with all stakeholders.
ENVIRONMENTAL MANAGEMENT AND OCCUPATIONAL HEALTH AND SAFETY POLICY
At Novatronic, we conduct our software, BPO, and technology support activities with a firm commitment to environmental protection and occupational health and safety. We promote pollution prevention, the efficient use of resources, and responsible waste management, including WEEE (Waste Electrical and Electronic Equipment).
We foster safe and healthy work environments, proactively manage risks, and strengthen a culture of safety and good environmental practices through continuous training and ongoing improvement, strictly adhering to current legislation.
ANTI-CORRUPTION POLICY
At Novatronic SAC, we maintain a zero-tolerance policy toward corruption, promoting a culture of integrity, ethics, and transparency in all our operations. Senior Management actively supports this commitment, allocating the necessary resources to prevent, detect, and sanction any wrongdoing.
We strictly prohibit bribery and all corrupt practices, ensuring that our relationships with public and private entities are conducted transparently and with proper documentation. We encourage ethical behavior among our employees and stakeholders, maintain a confidential reporting channel, and guarantee impartial investigations, applying appropriate corrective measures.
Our approach is based on risk management, regulatory compliance, and the continuous improvement of our prevention model and Code of Ethics.
GIFT ACCEPTANCE POLICY
At Novatronic, the acceptance of gifts and invitations is governed by principles of transparency, integrity, and conflict of interest prevention. Only gifts of modest value, appropriate as business courtesy, are permitted. These gifts must not be linked to purchasing or negotiation processes and their acceptance does not create any obligations. All gifts must be duly recorded.
Gifts of money, high-value gifts, personal benefits, or gifts offered improperly or during active recruitment processes are not accepted. Invitations and courtesies may only be accepted when they are part of a legitimate business relationship, are reasonable, and do not influence decision-making. Authorization is required when applicable.
For any questions, please consult the Compliance and Security Officer as a control and institutional support mechanism.
CORPORATE SOCIAL RESPONSIBILITY POLICY
At Novatronic, we consider Corporate Social Responsibility a fundamental pillar of our management, acting ethically, transparently, and sustainably for the benefit of our employees, customers, suppliers, and the community.
We promote integrity and regulatory compliance, the development of secure and innovative technological solutions, respect for labor rights, equal opportunities, and inclusive work environments. We also responsibly manage our environmental impact, strengthen ethical relationships with our supply chain, and actively participate in initiatives that promote social, educational, and technological development.
Our management model is based on responsible corporate governance, focused on ethical decision-making, accountability, and the generation of sustainable value for society.
ANTI-MONEY LAUNDERING AND COUNTER-TERRORIST FINANCING (AML/CFT) POLICY
At Novatronic, we maintain a firm commitment to the prevention of money laundering and terrorist financing (AML/CFT), ensuring that our technology, transactional, and BPO services operations are conducted transparently, securely, and in compliance with current regulations.
We apply a risk-based approach, which includes due diligence processes for clients, suppliers, contractors, and employees, as well as the monitoring of unusual transactions. We have internal controls, a confidential reporting channel, and formal mechanisms for reporting and evaluating suspicious transactions with the appropriate compliance bodies.
This commitment is reinforced through mandatory and ongoing training for all personnel, promoting a culture of prevention, responsibility, and compliance.