About Us

We are a Peruvian company founded in 1988. We provide BPO services and solutions for digital payments and security in the banking, telecommunications, commerce, and government sectors. Our well established foundations, our high-quality technological solutions and services, and our commitment to our clients, has allowed us to grow in national and international markets, primarily in the Andean region.

Our team’s expertise, along with constant research and development, has allowed us to provide innovative solutions for digital payments. We provide solutions with a high level of security, authentication, and integration, that are designed to handle large volumes of information with excellent reliability. Additionally, we also provide competitive BPO services that comply with quality standards required by the industry. We are proud to manage our company with the highest quality standards available in the market. We are ISO 9001 certified (international quality certification), in its 2015 version. These apply to the production, administrative and commercialization processes of our software products and services. Additionally, we are ISO 27001:2013 certified, corresponding to Information Security, and ISO 22301:2019 certified, regarding Business Continuity. Thus, we have a management system ensuring quality, security, continuity, and continuous improvement to meet the most demanding international standards.

Mission

Innovate digital payments with specialized ICT solutions and services to incentivize financial inclusion and democratize financial services.

Vision

To be a leading company in digital payments and financial services in Latin America, with simple, safe and reliable solutions that make people’s lives easier.

Quality politics

Our quality frameworks aim to:
● Satisfy our clients by providing solutions and services with digital payments that are safe, reliable, and highly available.
● Provide customer support with a team with high expertise.
● Constantly seek technological innovation in our products and the continuous improvement of our processes.
● Comply with regulations and required standards.

Values

● Be a good person: Honesty and integrity are key to who we are. We value diversity and act kindly with others inside and outside the working environment.
● Pursue Excellence: We seek to achieve the extraordinary and provide excellent results.
● Innovate: We look for new ways to complete our tasks, and we do not settle for the status quo.
● Transparency: We openly express our ideas without the fear of being wrong. We believe honesty and trust lead to progress.
● Commitment: We make sure we achieve our established goals.

INFORMATION SECURITY GENERAL POLICY

GENERAL OBJECTIVES

Develop products and services in accordance with the regulations and standards of the Information Security Management System (ISMS) related to the legal area, contractual and our lineaments.
Ensure that this policy is compatible and aligned to the vision and mission of Novatronic.
Ensure that the controls implemented are consistent with the structure of the information technology and information security risks (IS) of Novatronic.

SPECIFIC OBJECTIVES

In order to implement the Information Security Management System (ISMS), the following commitments must be considered:

Implement the ISMS model taking into account the risk assessments, as well as the legal, technical and economic considerations of Novatronic.
Implement Policies, Specific Policies, Procedures, Characterizations and/or Instruction of IS oriented to the good practices for the safe handling of information at the level of processes, people and technology.
Ensure that the inventory of assets is updated periodically and implement security controls considering the risks in cyberspace.
Assure compliance of the permanent training and awareness programs on IS matters and demands of our clients.
Guarantee the correct compliance of periodic audits of the security controls and the good practices related to the IS that impact the business.

BUSINESS CONTINUITY POLICY

The Business Continuity Management System (BCMS) based on the ISO 22301 standard allows us to ensure the following commitments in the event of a disruptive incident:

• Establish a structured framework to ensure the achievement of business continuity objectives and define the appropriate strategy to efficiently manage the company’s recovery from disruptive events, minimizing downtime.

• Promote the company’s recovery in the face of a disruptive event and engage the entire organization in meeting its objectives through the leadership of Senior Management.

• Ensure compliance with the requirements set by the ISO/IEC 22301:2019 standard, as well as contractual commitments, legal and regulatory requirements, and meet the needs and expectations of stakeholders.

• Foster continuous improvement of the Business Continuity Management System through collaboration with all stakeholders.

History

1988: Foundation / Origins of Novatronic

Novatronic was created with the idea of being a highly specialized research and development company in Latin America. The company was initially oriented towards consulting but shifted towards developing high-quality transactional products and services

Novatronic’s founders were Guillermo Pacheco, Jose Pacheco, and Carlos Uribe. Along with Mr. Uribe, the Pacheco brothers had the goal to create a software company that could compete globally. The three pioneers embarked on a journey that has lasted over 30 years. Jose Pacheco was Novatornic’s first General Manager, followed by Carlos Uribe in 1994, and finally, our current CEO is Guillermo Pacheco since 2010.

1992: First Major Project

ABA was a Project prompted by the SUNAD (National Customs Superintendency). This project required the integration of Customs, Banks, and Warehouses.

This project was significantly important as it was the first multisectoral network impulsed by customs. It improved the services provided, as this software allowed transactions between customs and individuals to be faster, reducing time in customs from weeks to days.

1996 - First Financial Switch

Falabella (EFT Security)

Novatronic implemented its first specialized product, the EFT Switch, in 1996. It was designed to process financial transactions. It was the first time that Peruvian technology was used with international standards for this purpose.

With the ETF Security, Falabella integrated its POS boxes and its Falabella cards to provide a unique service to its customers.

SBS Sucave

The SBS Sucave was a project designed for our client, the SBS (Superintendency of Banks Insurance). It was the first automated system to collect financial information from banks. It allowed the SBS to monitor and supervise transactions. It expedited the process of validation and exchange of information between Banks and the Superintendency.

Novatronic considers this project to be one of its significant milestones, as it addressed the integration of the entire financial system (banks and finance companies), allowing Novatronic to strengthen its position in the financial sector.

1997 - Internationalization begins

BANCO TEQUENDAMA - Colombia

We exported specialized software in payment system networks. It was an important milestone because it was our first international sale. It allowed the bank to integrate with ATMs and point-of-sale terminals in Colombia.

2001 - Incursion in the TELCO sector:

Bellsouth

We implemented a virtual prepaid system for Bellsouth, which complemented and later replaced the traditional card system. Our technological solution made it possible for Bellsouth to attend their customers through ATMs, sales points, and small independent businesses.

It was Novatronics’s breakthrough in the telecommunications sector.

TIM

We implemented a virtual prepaid system, integrated TIM’s core systems, and activated and replaced online services. We expanded the telephone collection system for post-payment by integrating them with banks. This technological solution allowed telco customers to have more attention points by using all of the bank’s channels.

2004 - Start of operations in Venezuela

BANESCO - Collection and Prepayment System

Banesco, one of the largest banks in the Venezuelan banking system, implemented our virtual prepayment and online collection solution.

2009 - Interbank Transactions

DES / 3DES standards

In 2009, we provided the Peruvian Central Reserve Bank with the first security system that supported banking standards (based in DES/3DES) and Internet security standards (RSA). This solution allowed the bank to provide the new Real Time Gross Settlement service, which assured security between interbank transactions.

SIX/LBTR

The Gateway called SIX/LBTR was implemented, allowing financial institutions to easily integrate with the BCRP (Peruvian Central Reserve Bank) network.

2013: Mobile Banking / Electronic Money

The Mobile Banking solution was launched using the voice channel (USSD). This solution enabled our clients to provide services to any cell phone without the need for available data balance, allowing more people to access financial services. It is currently used by Telefonica, Claro, Entel, and Bitel to provide services to clients and agents of Banco de la Nación and Cajas Muncicipales (Peruvian National Bank and national finance institutions).

2015: Biometric Authentication

We implemented a Biometric authentication solution, SIX/ BIO, providing online integration with the National Accreditation Identity Institution. We deployed a network of 5,000 fingerprint readers used in our clients points of service and distributors. Currently, this network processes more than 1.5 million monthly transactions. This solution now supports other biometric authentication methods, such as facial, iris, and voice recognition.

2018: Connect Now!

Solution that allows mobile applications to use the voice channel (USSD). It enables multiple transactions and fingerprint biometric authentication in places with no data coverage by cell phone operators. This technology allows our clients to provide their services in locations where there is cellular coverage but no internet connection.